Shipping & Return Policy

Effective Date: 10/18/2024

At www.lukekos.com, we are committed to ensuring a seamless shopping experience for our customers. Below are the details of our shipping and return policies.

Shipping Policy

Free Ground Shipping

We are pleased to offer free ground shipping on all orders, with no minimum purchase required. This applies to all domestic orders within the United States.

Shipping Times

• Processing Time: Orders are processed within 1-3 business days.

• Delivery Time: Once processed, orders shipped via ground shipping typically arrive within 3-7 business days, depending on your location.

We strive to fulfill orders promptly, but delivery times may vary based on factors such as carrier delays, holidays, or high demand.

Shipping Carrier

We primarily use trusted carriers such as USPS, UPS, or FedEx for all ground shipments. You will receive a tracking number once your order has shipped.

International Shipping

At this time, we do not offer international shipping. We currently only ship within the United States.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment directly through the carrier’s website for the most accurate delivery updates.

Return & Exchange Policy

At www.lukekos.com, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer exchange-only returns under the conditions outlined below.

Exchange-Only Policy

• We do not offer refunds; however, we are happy to exchange items that meet our return conditions.

• To be eligible for an exchange, items must be:

• Unworn, unwashed, and in the original condition.

• With all tags attached and in the original packaging.

• Returned within 14 days of the delivery date.

How to Initiate an Exchange

To start the exchange process, please follow these steps:

1. Contact our customer service team at lukekos10@gmail.com within 14 days of receiving your order. Please include your order number and the reason for the exchange.

2. Once your exchange request is approved, we will provide you with instructions on how to return the item(s) to us.

3. After we receive and inspect the returned item(s), we will process the exchange and ship the replacement item(s) to you.

Shipping for Exchanges

• Shipping Costs for Exchanges: The customer is responsible for covering the cost of return shipping for exchanges.

• We will cover the shipping cost to send the new item to you once the original item has been returned and inspected.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Items marked as “Final Sale.”

• Any intimate apparel, lingerie, or other personal items once opened or used.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with your order number and photos of the damage. We will arrange for a replacement or exchange at no additional cost to you.

Contact Us

If you have any questions about shipping or returns, please feel free to contact us at:

Email: lukekos10@gmail.com

Address: [Insert Physical Address]